Making Reservations


When Calling A-Ride To Make A Reservation

Select Option #2 for: Advance trip orders from 1-7 days in advance

Select Option #3 for: Same-Day trip orders on the day of the trip

For Advance Trips & Advance Cancellations

Call Weekdays:     8:00 a.m. to 6:00 p.m.

Call Weekends:     8:00 a.m. to 5:00 p.m.

For Same-Day Trips & Same-Day Cancellations

Call Weekdays:     6:15 a.m. to 11:00 p.m.

Call Saturdays:     7:15 a.m. to 10:00 p.m.

Call Sundays:       7:15 a.m. to 7:00 p.m.

Holiday Reservations (for next day ADA trips only)

Call On Holiday:     8:00 a.m. to 5:00 p.m.

You may call on the holiday to request an ADA trip for the day immediately following the holiday. ADA trips have both an origin and destination within the Base Service Area.

Before You Call  

Know your A-Ride ID number and the date(s) you want to travel

Know your appointment time, or time you want to be picked up

Know the name & address of where you are going to

Know the specific entrance you want to be picked up at

Know what assistance you may need, or mobility aids you use 

Know who will be traveling with you

Negotiated Trip Times

Occasionally, the exact time you wish to travel may not be available. In that case, the reservationist may offer you other choices that may be up to one hour earlier or one hour later than the time you wish to travel. If you need to arrive at your destination by a specific time, tell the reservationist. The reservationist will attempt to give you a pick-up time that will get you to your destination on time. It may also be necessary to change your trip time to accommodate other riders. In this case, you will be notified of your new pick-up time at least one day or more prior to your trip.

Multiple Trips

You may make multiple trips on the same day; however, you must allow at least one (1) hour between your trips’ pick-up times for travel time and the sharing of your trip with other customers. Also, similar to the regular, fixed-route bus system, once we drop you off, the driver cannot wait for you at your destination.